The workshop is designed for those who work in support positions in any industry. Participants will improve their communication, personal management, and collaboration skills, as well as learn how to make a good first impression, set the right expectations, and drive performance through effective teamwork.
By the end of this training course participants will be able to:
- Improve the critical communication skills of listening, asking questions and being aware of nonverbal messages
- Properly manage and set expectations of colleagues and team members and communicate assertively
- Effectively work with co-workers and adapt their communication style and manage their behavior for more productive work relationships.
- Map out their internal network of passing work to and from colleagues and how to improve performance efficiency through their internal work network